Returns & Refund Policy
- For missing or unsatisfactory items, please contact us within 2 hours from the date of product delivered/collected and a picture of the product, and we will work with you to make it right. We hope this guarantee allows you to shop with confidence in our quality, and in our commitment to serve you. However, please note that refunds are done at the discretion of NÜL and all decisions made are final.
- Products from NÜL cannot be returned. However we will issue a refund or redeliver a new set of the same item if it is completely damaged or spoiled.*
- We do not refund or issue credit for items that were delivered in good condition but are not to your taste.
- There is strictly no refunds if you have past the recommended storage duration.
IMPORTANT NOTE: Refunds and returns are only applicable to items purchased directly on this website. Purchases made via other channels other than ours will not be entertained.
SLIGHT COLOUR VARIATIONSAlthough we make every attempt to provide an exact colour match, we cannot guarantee. Pictures of colour swatches, cakes or dresses are not always true to colour. Please kindly note that factors such as lighting and cake temperature may affect the colour shown on the images of our cakes on website. We do not refund for slight colour variation.
THIRD PARTY DELIVERY PERSONNEL
We are using a third party delivery personnel for our delivery. NÜL is not liable for damage due to third party negligence or improper handling once the product has been picked up or delivered.
STORAGE AND CONSUMPTION
We takes pride in baking our cakes fresh so we know exactly what goes into them and with no additives or preservatives. We recommend our cakes are best eaten within the day upon receiving but they can be chilled for up to 2-3 days. All cakes need to be stored in the refrigerator until served.
All prices are non-negotiable. NÜL prices are subject to change at any time without notice.
PHOTOGRAPHS AND MARKETING
We respect the privacy of all our clients. We will not disclose the identity of clients (photographs of people, last names, event details, contract details) without permission. We do however, reserve the right to photograph baked goods and use those photos on our website, social media, or marketing materials. We also reserve the right to use any photographs for display or promotion without compensation to you.